Customer Success Manager

San Francisco, California, United States · Customer Success

Description

Seeking a talented and experienced Account Manager to join our US Customer Success team.


At Stackla, we’re solving modern marketers’ biggest challenge: the never-ending need for engaging and effective visuals to support all their campaigns, channels and audiences.

Stackla’s AI-powered visual content platform helps marketers discover and obtain the rights to billions of authentic user-generated visuals from across the social web, then seamlessly manage, publish and optimize those visuals alongside their existing branded assets to deliver engaging and personalized experiences at scale.

Over 350+ leading brands, including McDonald’s, Disney, Expedia, Toyota and Sony, now use Stackla’s visual content platform to reduce content costs, boost productivity and drive content performance.

With 60+ staff and offices in San Francisco, New York, Austin, Sydney and London, we serve a variety of verticals including travel, CPG, automotive, retail, nonprofit and entertainment. We’re also proud technology partnerships with enterprise marketing platforms like Sitecore, AdRoll and Twitter.

About the opportunity

We are expanding in each region and are now seeking a Customer Success Manager (CSM) to join our SFO office as a key member of the North America revenue team.

As CSM, you will partner with the region's emerging clients ensuring effective adoption of the Stackla platform and ongoing client success. With responsibilities spanning the entire customer lifecycle, you will strategically manage and grow your dedicated accounts by providing effective onboarding, focused training, and world class customer support.

Key responsibilities will include:

Requirements

You will be an entrepreneurial, goal-directed and adaptable self-starter with a natural client-orientation and a strong desire to build organisations. You will have 1 - 2+ years of customer success experience, ideally within the SaaS and / or digital marketing space.

The below will also help you succeed:

Benefits

Benefits at Stackla include a generous PTO allowance, 401(k) program, your birthday day off, paid volunteer days, flexible work arrangements, paid parental leave, cell phone allowance, and the best tech & tools to do your job.

Want to know more about our fantastic culture and #Stacklalife? Check out our careers page.

Stackla Supports Workplace Diversity

We are committed to Equal Employment Opportunity without regard for race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Applicants please note: Stackla's Privacy Statement can be viewed here.


Apply for this job