Customer Success Manager

London, England, United Kingdom · Customer Success

Description

Seeking a talented and experienced Account Manager to join our Customer Success team.


Stackla is the User-Generated Content (UGC) platform that puts customer stories at the heart of brand marketing. Through predictive intelligence and automation, Stackla identifies authentic, compelling content to strengthen consumer trust and deliver personalised experiences at scale.

Over 450 leading brands, including McDonald’s, Visa, Ford, Disney, Universal Music Group (and many more), use Stackla to identify their most powerful customer stories and align them with their key audiences.

With 60+ staff and offices in San Francisco, New York, Austin, Sydney, Melbourne and London, we serve a variety of verticals including travel, retail, not-for-profit, media and entertainment and proudly leverage technology partnerships with enterprise marketing platforms like Sitecore, AdRoll and Twitter.

About the opportunity

We are expanding in each region and are now seeking a Customer Success Manager (CSM) to join our London office as a key member of the EMEA revenue team.

As a CSM you will become a key client contact, providing expert advice and best practice examples to our valued customers seeking to execute campaigns and activations using the features and functions within Stackla. From the onboarding of new clients and servicing of existing ones, you will play a critical role throughout the customer journey acting as the coach and mentor in using Stackla.

You will:

Requirements

To succeed in this role, you will lean on your:


Remuneration: Base salary between GBP£40,000 - GBP£50,000 per annum exclusive of superannuation, plus variable component.

Application closing date: December 23rd, 2018

Benefits

Flexible work arrangements, on site weekly group fitness, mobile phone allowance, paid birthday day off, paid volunteer days, paid parental leave, and the best tech & tools to do your job.

Want to know more about our fantastic culture and #Stacklalife? Check out our careers page.

Applicants please note: due to the high volume of applications we receive, we are only able to respond to those shortlisted.

Stackla Supports Workplace Diversity

We are committed to Equal Employment Opportunity without regard for race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Applicants, please note you can view Stackla's Privacy Statement here.


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