Regional Director, Customer Success

San Francisco, California, United States · Customer Success

Description

Seeking an ambitious and entrepreneurial Customer Success Director to lead our North America CS team.


At Stackla, we’re solving modern marketers’ biggest challenge: the never-ending need for engaging and effective visuals to support all their campaigns, channels and audiences.

Stackla’s AI-powered visual content platform helps marketers discover and obtain the rights to billions of authentic user-generated visuals from across the social web, then seamlessly manage, publish and optimize those visuals alongside their existing branded assets to deliver engaging and personalized experiences at scale.

Over 350+ leading brands, including McDonald’s, Disney, Expedia, Toyota and Sony, now use Stackla’s visual content platform to reduce content costs, boost productivity and drive content performance.

With 60+ staff and offices in San Francisco, New York, Austin, Sydney and London, we serve a variety of verticals including travel, CPG, automotive, retail, nonprofit and entertainment. We’re also proud technology partnerships with enterprise marketing platforms like Sitecore, AdRoll and Twitter.

About the opportunity

We are expanding in each region and are now looking for an ambitious, entrepreneurial and hard driving Customer Success Director to join our SFO Based Customer Success team.

As Regional CS Director, you will be responsible for the strategy behind the retention and expansion of our top enterprise customers in the North America region. You will be a natural leader, strategic thinker, and have a plethora of experience navigating multiple stakeholders, regions, and departments in enterprise customer life cycles.

You can hold a room with senior executives, you know how to deploy internal resources, you are process-oriented and compulsive about prioritising your time around the most strategic opportunities.

You have a deep understanding of the MarTech ecosystem, can speak digital and social fluently and, most importantly, you want to grow the holistic Stackla business above all else.

Key responsibilities will include:

Requirements

To thrive in this role, you'll lean on your:

Benefits

Benefits at Stackla include, a generous PTO allowance, 401(k) program, birthday day off, volunteer days, flexible work arrangements, paid parental leave, cell phone allowance, and the best tech & tools to do your job.

Want to know more about our fantastic culture and #Stacklalife? Check out our careers page.

Stackla Supports Workplace Diversity

We are committed to Equal Employment Opportunity without regard for race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Applicants please note: Stackla's Privacy Statement can be viewed here.


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